The Transformation Programme Along with other Councils, South Somerset District is facing significant financial, managerial and technological challenges. The proposed “Future Model” Transformation Programme addresses these by rethinking the way the council operates. The design led approach will create and maintain a system that works for people, rather than people having to ‘work the system’. By placing the satisfaction of customer demand at the heart of our future service design, processing and delivery costs will be lower. When compared to the current design there will be a significantly reduced need to call on both specialist and generic staffing resources but the content of the work will be changed for the better. The workforce will be more empowered, skilled and motivated. The SSDC Transformation Programme will create a new way to engage with individuals and communities. Vertical service “silos” will disappear and all work in the community across services will be brought together under a new joined-up way of locality working. In summary, the design of the SSDC Future Model would mean:-  Managing and reducing customer demand  Delivering as much customer service as possible through a universal contact method, resolving the maximum possible at the earliest point possible.  Drawing on expert skills and knowledge only where appropriate  Managing the organisation in an efficient and streamlined way.