The value of making friends: How a deeper understanding of user need has created a brighter future for children in Waltham Forest
Created By:
Tim Adams
Tim Adams
Last updated:
15 Jun 2022
Case study
Using place-based ethnography, depth-interviews, co-design and stakeholder workshops our research went beyond ‘stated needs’ to reveal the underlying needs and difficulties facing parents and children in the borough.
Category:
Critical success factors » Approach to change
Characteristics » Use of data and intelligence
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government
Local government services » Children and family care