Sedgemoor District Council digital transformation capabilities & vision
Created By:
Tim Adams
Tim Adams
Last updated:
15 Jun 2022
Case study
In 2018 Sedgemoor District Council embarked upon an ambitious initiative to completely overhaul its digital delivery capabilities within the council. Focus was on efficiency, optimising processes, joining-up services and databases and deploying a single (but modular) platform through a carefully designed procurement specification. This is a YOUTUBE video by Chief Information Officer at Sedgemoor, Paul Davidson, setting out the vision, objectives, challenges and approach.
Category:
Critical success factors » Leadership and management
Critical success factors » Approach to change
Critical success factors » Getting the best from staff
Characteristics » Role of the authority
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Characteristics » Procurement and commissioning
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Local government services » Administration and government