Open Referral in Three Minutes
Created By:
Tim Adams
Tim Adams
Last updated:
15 Jun 2022
Guide
This is a three minute video presentation by the open referral team explaining an approach to improve the discovery and matching of local and hyper local services to the individual (and often) complex needs and circumstances of the citizens and business that we serve in local government.
Category:
Critical success factors » Approach to change
Characteristics » Role of the authority
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Change approach » Service focus
Change approach » Customer focus
Change approach » Joined up
Change approach » Community focus
Local government services » Administration and government
Local government services » Adult social care
Local government services » Advice and benefits
Local government services » Business and employment (including trading standards)
Local government services » Children and family care
Local government services » Housing and homelessness
Local government services » Leisure and culture
Local government services » Public health