Skills and behaviours to fuel innovation in government - NESTA
Created By:
Michelle Pickford
Last updated:
09 Jul 2019
Tool
Around the world, governments are investing in innovation skills for public servants. This NESTA toolkit explores the kinds of behaviours we need to see in order to successfully solve public problems; this includes important but often less championed values like curiosity and empathy, or skills like creative facilitation and systems thinking.
Category:
Critical success factors
Change approach
Critical success factors » Getting the best from staff
Change approach » Service focus
Change approach » Customer focus