Designing Services: Scoping the Transaction

Created By:  thumbnail Juliet Whitworth
Last updated: 27 Dec 2019

A guide to help service design by scoping out the transaction well at the start of the project.  This is part of Design Community's work to ensure government services are designed to meet user needs, by sharing learning and experience.

Category: Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus Change approach » Joined up