Eastleigh Borough Council – Implementation of new target operating model

Created By:  Former Member
Last updated: 30 Dec 2019
Case study

Eastleigh Borough Council has transformed its ageing technology infrastructure into state of the art to support a digital way of working, improved customer access, the development of a more commercial mindset and the delivery of a significant reduction in the cost base.

Category: Critical success factors » Getting the best from staff Critical success factors » Leadership and management Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus