Planning service: reducing costs and increasing income from new commercial services

Created By:  Peter Forest
Last updated: 03 Mar 2020
Case study

Wycombe District Council reduced the annual cost of its planning service by £500,000 without cutting jobs. Client satisfaction and staff morale were maintained and public trust was prioritised.

Category: Critical success factors » Approach to change Characteristics » Managing income Characteristics » Managing expenditure Change approach » Customer focus Local government services » Planning and building control