Planning service: reducing costs and increasing income from new commercial services
Created By:
Peter Forest
Last updated:
03 Mar 2020
Case study
Wycombe District Council reduced the annual cost of its planning service by £500,000 without cutting jobs. Client satisfaction and staff morale were maintained and public trust was prioritised.
Category:
Critical success factors » Approach to change
Characteristics » Managing income
Characteristics » Managing expenditure
Change approach » Customer focus
Local government services » Planning and building control