Performance management at Basildon Borough Council
Created By:
Tim Adams
Tim Adams
Last updated:
14 Sep 2022
Case study
This case study explores how Basildon Borough Council developed a positive performance management culture based on transparency, ‘no blame’, and ownership of the process across all levels of the organisation.
Category:
Critical success factors » Leadership and management
Characteristics » Role of the authority
Characteristics » Role of the elected member
Characteristics » Use of data and intelligence
Change approach » Customer focus
Change approach » Joined up