Performance management at Basildon Borough Council

Created By:  thumbnail Tim Adams
Last updated: 14 Sep 2022
Case study

This case study explores how Basildon Borough Council developed a positive performance management culture based on transparency, ‘no blame’, and ownership of the process across all levels of the organisation.

Category: Critical success factors » Leadership and management Characteristics » Role of the authority Characteristics » Role of the elected member Characteristics » Use of data and intelligence Change approach » Customer focus Change approach » Joined up