This guide contains simple steps, practical examples and recommended reading to support councils as they push forwards with the 12 critical goals of digitalisation.  It aims to make the topic of local government digitalisation more accessible and understandable to a wide range of users from all backgrounds; and is a starting point for wider conversations and to further collaborative improvement efforts to help councils realise the full benefits of digitalisation for employees, residents, businesses and communities, regardless of where they are on the journey.