Resident satisfaction surveys - question set and benchmarking guidance

Created By:  thumbnail Roopal Shah
Last updated: 08 Sep 2023

This guidance from the LGA has two elements:

1. A ready to use question set which is cognitively tested, developed in consultation with the sector and with advice from Ipsos Mori. These questions can be used by any council using any survey method, regardless of whether they would like to benchmark these or not.
2. For councils conducting general population telephone surveys and who wish to compare their results, a set of criteria that would need to be met to ensure that these questions can be robustly benchmarked against the LGA’s national and regional comparator figures.

Category: Characteristics Characteristics » Use of data and intelligence Data maturity Data maturity » Data lifecycle