Map and understand a user's whole problem (Government Digital Service)
Created By:
Guy Head
Guy Head
Last updated:
01 Mar 2024
Guide
Guidance on how to process map a service or to understand a user experience across a servive to help redesign and align teams. This also includes some quick wins you might be able to achieve.
Category:
Change approach » Customer focus
Change approach » Service focus
Characteristics » Use of digital and technology
Data maturity » Systems and tools