Map and understand a user's whole problem (Government Digital Service)

Created By:  thumbnail Guy Head
Last updated: 01 Mar 2024

Guidance on how to process map a service or to understand a user experience across a servive to help redesign and align teams. This also includes some quick wins you might be able to achieve. 

Category: Change approach » Customer focus Change approach » Service focus Characteristics » Use of digital and technology Data maturity » Systems and tools