Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they need as they prepare to go home from hospital.  The form focuses on eight areas of need, with priority given to discharge dependent services delivered by third sector partners.  A dashboard view enables ward staff to keep up to date with the progress of referrals and third sector partners are able to work together to deliver a more co-ordinated approach to care.

Category: Change approach » Customer focus Characteristics » Role of the authority Characteristics » Use of digital and technology Data maturity » Culture and structure Data maturity » Skills and capability Data maturity » Systems and tools