Suffolk Council Digital Transformation
Created By:
Guy Head
Last updated:
04 Mar 2024
Case study
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of planning and research, the development of a digital care strategy and an extensive procurement process for a digital care partner (paused during Covid-19) that ran for over a year.
Category:
Change approach » Service focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Critical success factors » Getting the best from staff
Data maturity » Culture and structure
Data maturity » Leadership and strategy
Data maturity » Skills and capability
Data maturity » Systems and tools