Suffolk Council Digital Transformation

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of planning and research, the development of a digital care strategy and an extensive procurement process for a digital care partner (paused during Covid-19) that ran for over a year.

Category: Critical success factors » Getting the best from staff Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Change approach » Service focus Data maturity » Culture and structure Data maturity » Leadership and strategy Data maturity » Systems and tools Data maturity » Skills and capability