Online forms and automation in council tax

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.

Category: Change approach » Customer focus Change approach » Service focus Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Data maturity » Culture and structure Data maturity » Skills and capability Data maturity » Systems and tools