Online forms and automation in council tax
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Case study
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
Category:
Change approach » Customer focus
Change approach » Service focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Data maturity » Culture and structure
Data maturity » Skills and capability
Data maturity » Systems and tools