GOV.UK Notify for council tax reminders

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.

Category: Change approach » Customer focus Change approach » Service focus Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Data maturity » Culture and structure Data maturity » Systems and tools