GOV.UK Notify for council tax reminders
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Case study
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account where customers can manage their bills. This forms part of our Digital Channel Shift Programme.
Category:
Change approach » Customer focus
Change approach » Service focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Data maturity » Culture and structure
Data maturity » Systems and tools