Chatbots for channel shift: WasteBot

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.

Category: Change approach » Customer focus Change approach » Service focus Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Data maturity » Culture and structure Data maturity » Systems and tools