Chatbots for channel shift: WasteBot
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Case study
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
Category:
Change approach » Customer focus
Change approach » Service focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Data maturity » Culture and structure
Data maturity » Systems and tools