Chatbots for channel shift: WasteBot

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.

Tags: digital better use of data transformation
Category: Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus Data maturity » Culture and structure Data maturity » Systems and tools