Self-service taxi licensing in Calderdale
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Case study
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.
Category:
Change approach » Customer focus
Change approach » Service focus
Characteristics » Use of data and intelligence
Characteristics » Use of digital and technology
Data maturity » Culture and structure
Data maturity » Systems and tools