Self-service taxi licensing in Calderdale

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

Tags: digital better use of data licensing transformation
Category: Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Change approach » Service focus Change approach » Customer focus Data maturity » Culture and structure Data maturity » Systems and tools