Self-service taxi licensing in Calderdale

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024
Case study

Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel Shift Programme.

Category: Change approach » Customer focus Change approach » Service focus Characteristics » Use of data and intelligence Characteristics » Use of digital and technology Data maturity » Culture and structure Data maturity » Systems and tools