Kübler-Ross Change Curve – EKR Foundation
Created By:
Guy Head
Last updated:
04 Mar 2024
Guide
In 1969, Dr. Elisabeth Kübler-Ross wrote about the “5 Stages of Death” also known as the “5 Stages of Grief” , “5 Stages of Loss®” , or just “The 5 Stages.” She identified these stages as defense mechanisms or coping mechanisms to change, loss, and/or shock. The stages were not meant to described as linear, nor in a step by step manner. However, for the sake of written description, they have been laid out in the now famous DABDA (Denial, Anger, Bargaining, Depression, Acceptance) manner as it is a common path taken. Since the publication of “On Death & Dying” (1969), the stages have been adapted into the “Kübler-Ross Change Curve” of which we offer several illustrations on this web page.
Category:
Change approach » Service focus
Change approach » Customer focus
Critical success factors » Approach to change
Critical success factors » Getting the best from staff
Critical success factors » Leadership and management