SPACES Model: The Framework for Defining Your Community’s Business Value

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024

How do you calculate the ROI of community? And where should community live in a business?

These are questions community teams deal with every day.

Businesses have been building communities for a long time, but community was historically seen as a cost center. At most, community was seen as a customer support channel or a marketing channel.

Category: Change approach » Community focus Change approach » Customer focus Change approach » Service focus Local government services » Business and employment (including trading standards) Critical success factors » Approach to change