SPACES Model: The Framework for Defining Your Community’s Business Value
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Tool
How do you calculate the ROI of community? And where should community live in a business?
These are questions community teams deal with every day.
Businesses have been building communities for a long time, but community was historically seen as a cost center. At most, community was seen as a customer support channel or a marketing channel.
Category:
Change approach » Community focus
Change approach » Customer focus
Change approach » Service focus
Local government services » Business and employment (including trading standards)
Critical success factors » Approach to change