IESE Transformation resources and document library

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024

The Public Sector Transformation Partner

We were created by local authorities as a not-for-profit social enterprise to help them meet the challenges they face in the public sector environment. We have a successful track record of delivering transformation and service improvement programmes across the UK. Not only have we been supporting organisations for over 10 years, but we have delivered real savings of over £1billion for our clients.

Our tailor-made solutions are evidence-based and take a customer-centric community enabling approach to transform your services. They are based on our research-led improvement framework

Category: Change approach » Community focus Change approach » Customer focus Change approach » Service focus Critical success factors » Getting the best from staff Critical success factors » Leadership and management Critical success factors » Approach to change Characteristics » Use of digital and technology Characteristics » Use of data and intelligence