IESE Transformation resources and document library
Created By:
Guy Head
Guy Head
Last updated:
04 Mar 2024
Guide
The Public Sector Transformation Partner
We were created by local authorities as a not-for-profit social enterprise to help them meet the challenges they face in the public sector environment. We have a successful track record of delivering transformation and service improvement programmes across the UK. Not only have we been supporting organisations for over 10 years, but we have delivered real savings of over £1billion for our clients.
Our tailor-made solutions are evidence-based and take a customer-centric community enabling approach to transform your services. They are based on our research-led improvement framework
Category:
Change approach » Community focus
Change approach » Customer focus
Change approach » Service focus
Critical success factors » Getting the best from staff
Critical success factors » Leadership and management
Critical success factors » Approach to change
Characteristics » Use of digital and technology
Characteristics » Use of data and intelligence