West Lothian Performance and Transformation Strategy 2023-2028

Created By:  thumbnail Guy Head
Last updated: 04 Mar 2024

West Lothian Council has long been known as one of the top performing local authorities in the United Kingdom and has been recognised as an outstanding performer across all sectors in the UK and Europe in prestigious external assessment and benchmarking exercises.

The Performance and Transformation Strategy is designed to support transformation and growth in a council that is working to improve lives and make West Lothian a great place to live, work, learn and do business. It sets out the key outcomes, activities and behaviours that the council will pursue in support of our corporate priorities and a culture of continuous improvement

Category: Change approach » Community focus Change approach » Customer focus Change approach » Service focus Characteristics » Role of the authority Critical success factors » Approach to change Critical success factors » Getting the best from staff Critical success factors » Leadership and management