Case Study: Monmouthshire’s chatbot Monty 

Created By:  thumbnail Richard James
Create Date: 11 Mar 2024
Last updated: 11 Mar 2024
Case study
Presentation
Local Government

 Monmouthshire County Council provides an overview of their chatbot Monty. Although this is written for customers of Monmouthshire, it also provides other councils with a case study and example of how they can incorporate chatbots into customer services to improve them.  

Link: Monty's homepage 

Contents include: 

  • An overview of Monty  

  • A demonstration video  

  • How to use Monty on Monmouthshire’s site  

  • How to use Monty on Facebook 

 

Subject: Other

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