Resources - Transformation and Innovation Exchange

Case study about Sevenoaks District Council improving customer experience.

Case study about Bracknell Forest Council restructuring their support services.

Case study about Ryedale Council's new behaviours based approach.

Case study about Aylesbury Vale Council's planning innovation.

Case study about Wrexham Council targeting customer-focused communications.

Case study about Birmingham City Council's innovation in council house building.

Case study about Cheshire East Council's promotion of self care.

Case study about implementing a new business model at Aylesbury Vale Council.

Case study introducing a new care assurance framework at Isle of Wight Council.

Case study about Wigan Council's development of a single view of a child's record.

Case study about Stafford Borough Council's partnership with Staffordshire Women's Aid to develop ForwardHouse refuge.

NALC is the National Association of Local Councils.  It is a supporting member organisation for Town and Parish Councils.  This document is a useful guide and summary of the practices and benefit..

This is a self-assessment capability launched in May 2019 by the LGA to help councils self-assess their strategy and capability in their methods of communications

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