To wiki or not to wiki? (and 10 ways to get the best out of them)

We’ve all heard of Wikipedia, the free encyclopaedia, written collaboratively by the people who use it. They create, update and moderate content that is accessible to everyone. Wikis can...

Speaking the truth to power

It's an often claimed truism that it is a matter of indifference to the public who empties their bins,  as long as the service is good. Members may be ideologically enthusiastic...

How Knowledge Hub can help build your professional network

Building your professional network is becoming more and more important. So how can you make the most of your Knowledge Hub membership to do this? Connecting with members on Knowledge...

Local Authority awkward squad

  Health and social care is high on the government's agenda but is the resent advice note   from the DoH another example of trying to narrow the remit of local authorities and their...

Transforming Local Government Service Delivery Through Customer Experience

Transforming Local Government Service Delivery Through Customer Experience   “There’s no such thing as digital strategy anymore. It’s all just strategy.”   That’s how...

A place in the sun

  How are you rewarded for failure at work? A trip to the big apple, soaking up the sun in Dubai or a golfing trip to Portugal? It's called team building its very popular with managers...

Autism "bite-size" video guides

Just released 12 free "bite-size" video guides on Autism topics (funded by the Scottish Government). The St. Clement's Practical Autism video guides are now available on YouTube for anyone...

Update on your new Knowledge Hub

After months of developing and testing, we are pleased to tell you that your new Knowledge Hub is almost here! It's taking a little longer than we expected, but we want to ensure that we deliver...

The difference between management and leadership

Management, as managers are fond of saying, isn't about being liked but I say leadership is. Human nature is such that if staff don't like you they won't like what you say. If staff don 't...

Surrey CC played poker and won

  So the government claims no deal was done with Surrey County Council it just happens that they benefit from the formula for allocating the additional funds more than any other...