Resources
Resources
Discover expert strategies to build, grow, and manage vibrant online communities.
Explore our resources to effectively engage your members and elevate your group.
Community Platforms vs Communities of Practice: What’s the Difference?
Confusing software with social practice causes community rollouts to fail. Discover the vital differences between platforms and communities of practice.
Still Essential at Twenty: Why Knowledge Hub Has Never Been More Needed
20 years, 16M conversations, 500k+ professionals. Discover why Knowledge Hub is more vital than ever in the age of AI for UK public service collaboration.
When Crisis Called, Knowledge Answered: KHub and COVID-19
When lockdown hit, public services faced an operational shock. Discover how KHub became a vital coordination hub for pandemic response and emergency infrastructure.
The Honest Truth: What Knowledge Hub Has Not Always Got Right
Twenty years of impact, but not everything went to plan. From the "Trough of Sorrow" to platform dependency—we’re sharing the honest lessons we learned along the way.
The Platform That Refused to Die: Knowledge Hub's Fight for Independence
When austerity threatened to shut down Knowledge Hub, the public sector fought back. Discover how this vital platform secured its independence to stay free.
Beyond Local Government: Twenty Years of Sector-Wide Impact
From council enforcement to national heritage: See how 140,000 public servants are breaking silos and saving millions on the UK’s largest collaboration hub.
The Architecture of Trust: What Twenty Years Reveals About Knowledge Sharing That Works
Why do some communities thrive while others fail? Discover the 20-year proof behind peer-led knowledge sharing and the three non-negotiables for public sector success.
Before the Hub: The Knowledge Crisis That Changed UK Local Government
In 2006, IDeA launched a platform to solve the public sector's invisible knowledge crisis. See how Communities of Practice transformed collaboration in UK local government.
How a Digital Community Grew a Movement: The Rise of KHub (2006–2011)
Discover how KHub grew from 300 to 2,000+ communities between 2006–2011, transforming UK public sector collaboration through self-organising, peer-led networks.
The Proof of Concept Trap: Why Your Community Pilot Is Testing the Wrong Thing
Most community pilots fail because they test technology, not human trust. Discover a "People-First" 3-month strategy that builds genuine connection before you launch.
KHub & CoPs: Preventing Knowledge Loss in the UK Public Sector
Discover how Knowledge Hub (KHub) and Communities of Practice help UK public sector organisations retain institutional knowledge and prevent costly brain drain.
Should You Turn Your Working Group Into a Community of Practice?
Is your working group ready to become a Community of Practice? Learn how to shift from task-enforcement to community-hosting, avoid common traps, and build lasting value.
5 ways the Public Sector are using Knowledge Hub
Explore five innovative ways the public sector uses Knowledge Hub. Learn how communities of practice, training programs, project groups, document stores, and steering groups boost collaboration.
How to Build Communities of Practice in the Public Sector
Build a thriving public sector Community of Practice. Learn how to define your purpose, support community managers, design an action plan, and select the right platform to maximize engagement.
What is a pop-up online community of practice?
Discover pop-up online communities of practice. Learn how these temporary, agile spaces drive focused engagement, achieve short-term goals, and close down gracefully while celebrating success.
How to make sure your online community gets off to a flying start?
Ensure your new online community gets off to a flying start. Learn how to refine your group's core purpose, engage active members, deliver unique magnet content, and secure vital management support.
5 benefits of using Knowledge Hub for your Community of Practice in the Public Sector
Discover five benefits of using Knowledge Hub for public sector Communities of Practice. Learn how a KHub groups improves resource access, boosts engagement, and supports networking.
Time for your group to make the most of all the tools
Maximise your group's productivity with Knowledge Hub's collaboration tools. Learn how to use polls, discussions, libraries, and wikis to boost public sector engagement.
5 benefits of using Knowledge Hub to support training programmes
Enhance your training programmes with a Knowledge Hub group. Discover five key benefits: flexible learning, cost-effective delivery, higher engagement, and valuable participant feedback.
Harnessing Momentum: Promoting your online group's current activities for growth and engagement
Grow your online group by promoting its current activities. Learn how showcasing real-time value through social media, existing networks, events, and content builds lasting momentum.
