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Resources - Transformation and Innovation Exchange
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Resource
Self-service taxi licensing in Calderdale
Redesigning the taxi licensing service for delivery online. Users will be able to access licence holder records through the MyCalderdale customer account. This forms part of our Digital Channel...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Chatbots for channel shift: WasteBot
Newcastle has developed a bot that allows residents to apply for a permit to access household waste and recycling centres. This forms part of our Digital Channel Shift Programme.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
GOV.UK Notify for council tax reminders
Developing a service where council tax customers can opt-in to a service that sends an SMS alert when payment is due or they have an appointment. These alerts contain a link to an online account...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Online forms and automation in council tax
Purchasing and implementing APIs to automate council tax back-office processes, starting with change of address. This will enable full end-to-end online processing.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Self-service delivers channel shift in revenues
These two councils aimed to integrate forms and back office systems to allow Revenues and Benefits customers to self-serve. This forms part of our Digital Channel Shift Programme.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Suffolk Council Digital Transformation
Suffolk County Council launched Cassius, their county-wide digital care service in July 2021 delivered in partnership with Alcove and Rethink Partners. This was the culmination of several years of...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Transformation network roundtable: Learnings and opportunities from hybrid working
Coming out of the pandemic many organisations were keen to harness the benefits of hybrid working, but were also acutely aware of the need to ensure workforce wellbeing. This roundtable reflects on...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Engaging residents in new ways with 'We Walworth' – Southwark Council
Traditional forms of consultation were not proving effective at reaching the diverse communities of Walworth, an area of Southwark undergoing rapid change. Working with a range of stakeholders,...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
How Hull is using tech to help children experiencing a change of social worker
Hull City Council has taken a dynamic approach to use digital technology to increase learning and improve service provision for children and young people.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
London Bi-Borough: digital disruption and transformation in SEND services
The Royal Borough of Kensington and Chelsea, and Westminster City Council, known as London’s Bi-Borough, adopted a collaborative approach to drive transformation in 2018 with the ambition of being...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Surrey County Council: Actively directing support to those who need it most
Surrey County Council has been utilising the strength of the voluntary, community and faith sector to reach those communities that are most in need of extra support.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Ashfield District Council: The Decision-Making Accountability (DMA) review
A big challenge facing Ashfield District Council was prioritising key projects and change, one of which included focusing on the strategic direction of the council and ensuring that the right...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Guide
0
0
Resource
Nottingham City Council: Create the right environment and support staff
Following a non-statutory review, Nottingham City Council has embarked on significant improvement and transformation plans, with the appointment of an improvement and assurance board, but Director...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Strategic recruitment: Dorset Council’s innovative approach to increasing recruitment reach and effectiveness
Dorset Council has begun a transformation of our recruitment. Our aim was to improve candidate connections, foster inclusivity, embrace technology and use data-driven decision making. This...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Bath and North East Somerset Council: Digital Transformation - supporting hospital discharge through a shared referral management system, a partnership between acute care and community services
A digital solution designed to assist a two-way conversation between hospital staff and patients to assist discharge. A simple online referral form helps patients put in place the support they...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
LGA Transformation Case Studies
Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Case study
0
0
Resource
Introduction to Digital Transformation course
Significant content - 18 hours to complete. Includes: overview of Digi transformation, tech trends (computing and visual, connectivity, AI) and the product life cycle - split over 5 modules....
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Training
0
0
Resource
Transformation Toolkit - Getting Started
This document provides a starting point for transformaiton programmes. It asks useful questions and allows users to input responses and build their thoughts. It is also a bit of a demo...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Tool
0
0
Resource
The Digital Transformation Toolkit (Blog)
Looks at defining different tech options for digital transformaiton. Provides an overview of each area and is fairly brief.
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Blog
0
0
Resource
Insights Digital Transformation Toolkit
Guide - People centred transformaiton in care settings Business case workbook - helping establish the case for change. Provides questions and answer boxes for areas that projects should be...
By:
Guy Head
Last updated:
04 Mar 2024
Type:
Tool
0
0
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